Call Center Agent

We are hiring a Call Center Agent for Villa Gas to manage customer inquiries, gas orders, and ensuring smooth coordination with the delivery team.

Description:
- Assist customers by handling inquiries, complaints, and gas orders, ensuring all details are recorded accurately.
- Enter customer gas orders into the system, updating customer profiles and making sure their information is accurate.
- Communicate with the delivery team to ensure timely gas deliveries and resolve any delivery-related issues.
- Provide customers with details about Villa Gas products and services, including payment options, and verify online transfer slips for accuracy.
- Prepare daily reports on customer service and delivery performance, maintaining high standards to ensure customer satisfaction.
- Willingness to work long hours when necessary to meet customer needs and support delivery operations.

Requirements:
- Completed Ordinary Level education.
- Minimum of 1 year of experience in a customer service role.
- Strong communication and customer service skills, with a focus on problem-solving.

Salary:
- Basic Salary: MVR 8,000/-
- Performance-Based Incentives up to: MVR 3,500/-

Benefits:
- Cooperate health insurance.
- Learning and self-development opportunities.
- Career enhancement opportunities.