Call Center Agent

Brotherhood Group of companies is looking for Call Center Agents to join our team.

Main Responsiblities:

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Collaborate with other call center professionals to improve customer service

Requirements:

Completed A'level / O'levels
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.

Intrested Candidates please send your CV , ID card Copy to admin@brotherhoodgroup.com