Customer Service Agent

We are seeking a Customer Service Agent to join our Villa Nautica Team at Villa Group

Job Summary:
The Customer Service Agent is responsible for identifying and meeting customer needs, responding to inquiries from various channels, and collaborating with internal teams to enhance customer service and brand awareness. They handle reservations, confirmations, cancellations, and modifications efficiently.

Main Responsibilities:

• Reservation Management: Promptly and courteously handle customer reservation requests, offering assistance and advice on travel options and making bookings to meet their requirements and budgets.
• Booking Coordination: Check availability of accommodations or transportation for customers' desired travel dates, process payments, and provide confirmation details. Resolve any booking issues and answer customer inquiries.
• Sales and Promotion: Promote reservation services and up-sell additional offerings like special dining, activities, or room upgrades.
• Customer Support: Provide support for reservation amendments or cancellations and handle internal and external reservation-related phone calls according to established procedures.

Qualification & Requirement:
Minimum GCE O’ Level
Previous experience in customer service and sales is an added advantage
Communication skills
Able to work long hours and a team player

Salary: MVR 9252.00 plus Service Charge

Interested candidates please send CV to careers@villaresorts.com.
Subject Line: Customer Service Agent